Subject: Tech Support Candidate - RITESH RAI
From: RITESH RAI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Aug 2022 07:36:36 -0400

Tech Support
Test

Name

RITESH
RAI

E-mail

[email-masked]

Phone Number

(91) 9169167104

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

NEW DELHI

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Pinelabs

Senior executive

Currently working

41000

Previous Employer 1

Mobikwik

Senior
associate

8 oct,2021

27000

Previous Employer 2

Paytm

Senior associate

25 oct
2019

23000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Restart the computer.

2. Make sure the internet connection works.

3.Check if the website is down for everybody or just me.

4.fixing DNS cache.

5.Disable other interfering software.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.Put Bluetooth speaker into pairing mode.

2.Swipe down from the top of android screen.

3.Tap and hold the Bluetooth icon.

4.Select the option to pair a new device.

5.Select Bluetooth speaker.

What according to you makes you a good candidate
for customer service or technical support job?

1.Experience of customer as well as merchant handling from
last 4 years.

2.Able to resolve the any queries related to their issues.

3.Already worked in chat,email,ticket,social media support.

4.Right candidate because of technical background.

On a scale of 1 - 5
please rate your fluency in spoken English

4