Subject: Tech Support Candidate - Ujjwal Kumar
From: Ujjwal Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Aug 2022 04:05:46 -0400

| | Tech Support Test

Name | Ujjwal Kumar
E-mail | [email-masked]
Phone Number | (91) 7061965133
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Basant Vihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first check if my computer is connected to internet properly. If it's connected then i will check if internet is working properly. If internet connectivity is down, Whether all website are down or only this website is not working. Then i will try to restart the modem. I will also clear all the cookies of my web browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First you have to turn on the speaker. Then open the Bluetooth option from your phone. Then check if the Bluetooth speaker name is showing. Then click on device name. The speaker will say Bluetooth device is connected.
What according to you makes you a good candidate for customer service or technical support job? | I am quick learner. I am new to this field but i think i can learn quickly and support customer's very well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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