Subject: Trainer Candidate - Papri Das
From: Papri Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Aug 2022 01:42:17 -0400

Tech Support
Test

Name

Papri
Das

E-mail

[email-masked]

Phone Number

(+91) 8420656167

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Greater Noida

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Cogent E services

AM Quality

23rd July
'22

39.4k

Previous Employer 1

Adroit Synergies

Sr.quality

18th March'22

35k

Previous
Employer 2

Ebixcash

Quality & Training Lead

30th November'21

22k

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in Quality?

Basically
I have taken care of quality part since 2018, at first promoted as Quality
Analyst, then lead & after that Assistant Manager, handling multiple
processes during this period along with business projection part for maintaining
with quality.. I can assure that if I got selected then i will work for process
to running it smoothly along with quality driven

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

It's not a difficult part or time as everything happens to
learn for a lesson.. when i was worked with airtel, there was happened something
wrong in the quality part, we didn't able to achieve the target as having too
much new resources also... I was started to work data & report analysis
part, taken the coaching of my QAs & observed their work to know about that
as they can understand or not what we are looking for the process &
obviously for our associates.. after few days, we are able to handle the
situation & started to achieve the month on month quality
target

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Now a days
maximum are doing to resolve the problem for our customer which is good but the
great one is who can resolve the problem quickly along with a trusted bonding
between customer & company, where customer can say "yes I feel proud to
choose this company", create a wow factor with awesome experience

What
according to you makes you a good candidate for this position?

At first I have to understand the issue where everything is
stuck & why, without these things no one can able to handle the things.. yes
I will make sure that i can create a benchmark for the process where everyone
work with us like a family, not in presure. So that our employees, team members
will be happy & our customer will be happy also

On a scale of 1 - 5
please rate your fluency in spoken English

4