Subject: Tech Support Candidate - Trilok sharma
From: Trilok sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Aug 2022 01:40:41 -0400

Tech Support
Test

Name

Trilok
sharma

E-mail

[email-masked]

Phone Number

(122015) 7357191042

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

sector18 gurgaon

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Flipkart

IT engineer

22200

Previous
Employer 1

Myntra

IT engineer

Previous Employer 2

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First is clear the history.

Clear the temp file.

check the internet connection.

Firewall.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First of all open the speaker bluetooth.Now go
to the phon setting and open the bluetooth and search there.last step is device
name will be on the screen now you can connect this.

What according to
you makes you a good candidate for customer service or technical support
job?

Resolved all type of problem.

Be honest And hard working.

do not panic in any condition.

On a scale of 1 - 5 please rate your fluency in
spoken English

4