Subject: Tech Support Candidate - Shubham Yadav
From: Shubham Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Aug 2022 01:26:40 -0400

| | Tech Support Test

Name | Shubham Yadav
E-mail | [email-masked]
Phone Number | (+91) 8765639791
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gamma II Greater Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Refresh/Reload the page
2.Check your  connection if wifi/lan is connected or not
3.make sure JavaScript is enabled
4.Make sure Cookies are enabled
5.check if the browser is updated
6.Restrart Your browser
7.Try a different browsee

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down the navigation menu for Bluetooth or open setting and select Bluetooth.
2.Turn on the Bluetooth switch.
3.Tap pair new device
4.touch and hold Bluetooth device.
5.Tap the name of device you want to pair and get connected

What according to you makes you a good candidate for customer service or technical support job? | I am a hardworking, Easy-Learner, easily adaptable to environment and surrounding
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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