Subject: Trainer Candidate - Indrani Chatterjee
From: Indrani Chatterjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Aug 2022 09:58:39 -0400

| | Tech Support Test

Name | Indrani Chatterjee
E-mail | [email-masked]
Phone Number | (0120) 9873020721
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Upgrad | Quality | NA | 26
Previous Employer 1 | Paytm | Quality | 20 April 2021 | 17
Previous Employer 2 | NA | NA | NA | NA

If Selected, how much time do you need to join? | 20 Days

Please briefly describe your work experience specifically in Quality?

Monitoring calls
Sharing feedback

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service -agent who give correct resolution with proper call etiquette.
Great customer service-agent who patiently handle the call proper way and follow all call etiquette -customer who appreciate the agent.

What according to you makes you a good candidate for this position? | Ensure that agent provide quality service to the customer and it gives me an opportunity to find out the flaws of agent and work for the improvement.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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