Subject: Tech Support Candidate - Rahul Johar
From: Rahul Johar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Aug 2022 07:47:54 -0400

Tech Support
Test

Name

Rahul
Johar

E-mail

[email-masked]

Phone Number

(+91) 9650525544

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Troubleshooting of OUTLOOK

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

CMS IT services

Desktop Support
Engineer

24th Dec 2018

18.6

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Reasons for this problem could be many:

1)No Internet Access - Restart the Router or try to plug the ethernet cable from
RJ45 connector.

or I need to wait for internet connectivity.

2)URL not found - In this case, clear the cache memory of IE by clicking on
history settings in chrome and then click on clear browsing history.

3) May be SERVER not responding.

Firstly, I will check whether my system is connected to internet services or
not.

If yes, then i could try to ping the website(www.ndtv.com) by using CMD.

If any error occurred such that Host unreachable or request timed out and so
on.

ANOTHER METHOD -

I try to open the same url in another browser. If it's open on another browser.
Basically, the issue is in Previous browser it could be because of updates or
add-ins which are causing this problem.

Method -

I could trace the router from my end to the destination IP address of ndtv.com
by executing commands in command prompt

"tracert ndtv.com"  in windows OS

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1) Turn on
the bluetooth feature in both the devices.

2) From your Mobile phone, Seach for available devices.

3) Select the name of your speaker bluetooth device.

4) Accept the pairing permission in your mobile phone.

5) Successfully, you are connected to bluetooth speaker

What according to you makes you a good candidate
for customer service or technical support job?

1)
Ability to listen to the customers' need.

2) Good Communication and interpersonal skills.

3) Be polite

4) Understand the problem.

5) Make the credibility to resolve the problems.

On a scale of 1 - 5
please rate your fluency in spoken English

4