Subject: Tech Support Candidate - JYOTI Singh
From: JYOTI Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Aug 2022 04:37:24 -0400

Tech Support
Test

Name

JYOTI
Singh

E-mail

[email-masked]

Phone Number

(91) 7377060281

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Andhra Pradesh

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Wipro

Technical support engineer

10th
June

25000

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I would like to change the browser or proceed
with settings.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1st - open Bluetooth device

2nd - open Bluetooth option in phone and search device.

3rd - pairing or connect with the existing name of Bluetooth device

What according to you makes you a good candidate
for customer service or technical support job?

I am
having good communication skills and experience to handle the customers
globally.

On a scale of 1 - 5 please rate your fluency in
spoken English

4