Subject: Tech Support Candidate - MD AKRAM
From: MD AKRAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Aug 2022 03:04:48 -0400

Tech Support
Test

Name

MD
AKRAM

E-mail

[email-masked]

Phone Number

(201310) 7903388632

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

GR NOIDA

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio
PRINTER

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

TATA PROJECTS LTD

MCA

23000

Previous
Employer 1

vyam infosolution

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

In this situation we first check internet
connection then check URL after that we reset the browser if issue will not
resolve then reinstalling the browser.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1st
Bluetooth device on then Bluetooth device search on phone then click on connect.
It will be connected.

What according to you makes you a
good candidate for customer service or technical support job?

Quick response, Time managing.

On a scale of 1 - 5
please rate your fluency in spoken English

3