Subject: Tech Support Candidate - Neelima Tripathi
From: Neelima Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Aug 2022 02:55:16 -0400

| | Tech Support Test

Name | Neelima Tripathi
E-mail | [email-masked]
Phone Number | (+91) 7974108895
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhopal, M.P.
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Birlamedisoft | Software Support engineer | 31.08.2022 | 29,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First of all, I'll check the internet connection, if it's proper or not..
2.Then I'll check for any installed extensions on that browser, sometimes it results in those issues also..
3.Then I'll check for any firewall restrictions, if that website is set as restricted in the firewall.. I'll remove that restriction.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.First we have to turn on the Bluetooth on both the devices, phone & speaker
2.Secondly, we have to go to Bluetooth settings on phone to 'pair new device'
3.Next, we have to check if the Bluetooth speaker shows up in that list
4.If the name of that Bluetooth speaker appears, we have to click on it.
5.Then follow the further instructions on the phone..like entering any already set password,etc..

What according to you makes you a good candidate for customer service or technical support job?

1.Good communication skills.
2.Being a quick learner.
3.Patience
4.Being flexible
5.Being a good listener

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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