Subject: Tech Support Candidate - Akash Sharma
From: Akash Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Aug 2022 02:16:55 -0400

| | Tech Support Test

Name | Akash Sharma
E-mail | [email-masked]
Phone Number | (+91) 8881228765
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 168, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Clear the browser's history and cache/cookies.
2. Try a different web browser.
3. Restart computer/device.
4. Log out and log back into the account.
5. Restart the internet network.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth.
3. Tap Pair new device. If you don't find a Pair new
device, check under "Available devices" or tap
More. Refresh.
4. Tap the name of the Bluetooth device you want
to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | Because I have good communication skills, problem-solving skills, and a passion for technical support jobs.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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