Subject: Tech Support Candidate - Surya Vamshi
From: Surya Vamshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Aug 2022 02:13:24 -0400

| | Tech Support Test

Name | Surya Vamshi
E-mail | [email-masked]
Phone Number | (507115) 79889263811
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Palvancha
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart the device.
2.Then we have to check whether the Internet connection is fine.
3.Check whether the website is down for everyone or for just me.
4.If it is not for only you
Then the site is down for everyone
If it is only for you
Then there is a problem in your connection with your computer and the site

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.First open the settings in your mobile and then open Bluetooth and then on the device
2.On your speaker device and wait for 2 mins
3.Then you can see the speaker device in your mobile phone and click pair on it.
4.Then you can successfully connect to your speaker.

What according to you makes you a good candidate for customer service or technical support job? | As I am a technical student I am very sure about what this role demand from me and I have all the qualities that this role demands.And in past I have also given a interview on tech support which made me to know more about it.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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