Subject: Tech Support Candidate - Jayati Gangal
From: Jayati Gangal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Aug 2022 19:56:02 -0400

| | Tech Support Test

Name | Jayati Gangal
E-mail | [email-masked]
Phone Number | (91) 8005843559
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix | Senior Representative | 13-08-2022 | 33000
Previous Employer 2 | Cognizant | Analyst Operations | 08-2021 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I would clear the cache and cookies from my browser and then retry to open the website again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First, I will go the settings on my phone.
And then, I will search for Bluetooth option in the settings.
Once I found it, I will turn it on and connect from the below-mentioned devices that are visible.
Also, keeping in mind that the speaker is turned on.

What according to you makes you a good candidate for customer service or technical support job? | The one which is a good listener and has empathy. Also, to add up we must acknowledge the client's concern and help in better way.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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