Subject: Tech Support Candidate - Trynyl Paglicawan
From: Trynyl Paglicawan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Aug 2022 12:52:33 -0400

| | Tech Support Test

Name | Trynyl Paglicawan
E-mail | [email-masked]
Phone Number | (+639) 494927900
Where do you currently live (area) | Malabon City

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Role/Position | Monthly Salary (inhand)
Current Employer | N/A | |
Previous Employer 1 | | |
Previous Employer 2 | | |

What according to you is difference between Bluetooth and Wifi?

Both Bluetooth and WiFi (Wireless Fidelity) provide wireless communication on various electronic devices, such as a smartphone and a laptop, by making use of radio waves. These are used nowadays, yet they operate in quite different ways.

Bluetooth allows electronic devices to communicate with one another, specifically to transfer and receive data. To put it simply, its main purpose is to connect one device to another. On the other hand, WiFi is used to connect a device to the internet. WiFi is what's needed to get a gadget online in the first place.

Therefore, in order to use Bluetooth, you simply need to have two devices to connect with one another. Whereas, in order to use WiFi, you need to have a router in order to have an internet signal from a modem to a device.

What according to you makes you a good candidate for customer service or technical support job?

My idea of quality customer service is going out of your way or going the extra mile to provide customer service or to help customers. It is not simply providing assistance according to what you are expected to.

I believe one can make a good candidate for a customer service or technical support job when they are willing to go the extra mile for customers, have the ability to look at a problem from different viewpoints, and are able to collaborate and work with others to come up with and provide a solution.

| Resume_Paglicawan, Trynyl.pdf
Voice Recorder | https://www.jotform.com/widget-uploads/voiceRecorder/221672369863466/6306571d2f9d9_16613599016306571d384ca.wav

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