Subject: Tech Support Candidate - ALOK PANDEY
From: ALOK PANDEY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Aug 2022 12:17:54 -0400

| | Tech Support Test

Name | ALOK PANDEY
E-mail | [email-masked]
Phone Number | (+91) 7054700119
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Allahabd
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Restart my Device
2.Make Sure the Internet Connection Works.
3.Use in VPN Service.
4.Check DNS Setting.
5.Clear Browser Cache.
6.Change From HTTPS to HTTP.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.
2.Touch and hold Bluetooth
3.Tap Pair new device.If you don't find Pair new device,check under "Available devices"or tap More.Refresh.
4.Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

To be component, a customer support professional must have a strong knowledge of the company and its products,as well as the power to fix the customer's problems.
The make knowledge they have,the more competent they become.
1.Personalized.
2.Competent.
3.Convenient.
4.Proactive.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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