Subject: Trainer Candidate - shipra Gupta
From: shipra Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Aug 2022 02:31:04 -0400

Tech Support
Test

Name

shipra
Gupta

E-mail

[email-masked]

Phone Number

(91) 9711039502

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Rohini Delhi (PG)

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Relaxo Footwear Ltd

Officer

NA

370000

Previous
Employer 1

APML

Senior Executive

Feb 2020

310000

Previous Employer 2

Lenskart

Analyst

2020

25000

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in Quality?

Meetings
Presentation/MOM/BPR  Team Management  Worked on SAP (MDM)  Call
Audits/Monitoring  Feedback and Session’s  TNI and BQM  Compliance
Audits  Conduct Process Improvement & Optimization Projects and digital
automation projects in CMQC/Customer Care/FGQC  Customer Care Reports and
Presentations Regular Feedback  CM vendor and supplier Data Management and
Relevant Analysis  Amazon reviews Analysis Market Product Research, Product
Analysis, CAPA, Defects Analysis. Product  Participation on dept. wise audits
with 3rd Party Inspection (Deloitte)  Customer Care (Email, Chat, Call
Support,), Claim Settlement, E-Com Complaints Monitoring.  MIS Monthly Data
Presentation (Coordination with Sales, Quality, Retail for MIS) of E – Com
sites  Coordination with Sales for MIS purposes and relevant
analysis

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Difference b/w good v/s great service is where
the customer gives the feedback himself about the service.

What
according to you makes you a good candidate for this position?

Rich experience of Call audits and worked in corporate
environments

On a scale of 1 - 5 please rate your fluency in
spoken English

5