Subject: Tech Support Candidate - Pratham kohli
From: Pratham kohli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Aug 2022 02:05:29 -0400

Tech Support
Test

Name

Pratham
kohli

E-mail

[email-masked]

Phone Number

(+91) 8630335863

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Saket, Delhi

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Intec Infonet Pvt. Ltd.

Network Associate

4
September

25676

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

•Check if the url is correct.

•Check if you have a good internet connection.

•Try using a new tab and open it.

•Open settings clear history, caches and cookies and try again.

• Try with different browser

• Add https:// before the url. And try again to open it.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

•Turn on the speaker

•In mobile settings, Open Bluetooth settings and turn it on

•Search for available devices.

•Choose the desired device from the list of available devices.

•Click on pairing

•And on connect from the pop up.

•Your Bluetooth speaker is now connected to your mobile.

•You can change it's properties if you want to, using advance options.

What according to you makes you a good candidate
for customer service or technical support job?

Because
of my ability to work hard and eagerness to learn about everything related to my
work. I am good at team work and I believe in making better relations with my
team. My ability to interact with customers easily and technical knowledge make
me a great candidate to work in your organization.

On a scale of 1 - 5
please rate your fluency in spoken English

5