Subject: Tech Support Candidate - Suneel Singh
From: Suneel Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Aug 2022 02:04:21 -0400

| | Tech Support Test

Name | Suneel Singh
E-mail | [email-masked]
Phone Number | (+91) 9956295476
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 67
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ASC INFRATECH PVT LTD | Desktop support Engineer | | 22000
Previous Employer 1 | Nexus Computer PVT LTD | Desktop support Engineer | May 2020 | 18000
Previous Employer 2 | Eweb tech pvt ltd | Technical support Engineer | March 2017 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Open a new tab and check to see if you can load another website like google or mozilla

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Swipe down from the top of the screen.
Touch and hold Bluetooth .
2-Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4-Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

there are follwoing things which can we use

i.e Communication skill

Quick  response , We identified customer need & wants, keep always smiling , Attitude, Well Dress  , given proper to the point  answer ,  always work positive  , time management ,flexible ,organize work

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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