Subject: Trainer Candidate - Ashwin Verma
From: Ashwin Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Aug 2022 13:04:40 -0400

Tech Support
Test

Name

Ashwin
Verma

E-mail

[email-masked]

Phone Number

(91) 8218838592

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Dehradun

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

iSON Xperiences

Senior Quality Analyst

Working

31

Previous Employer 1

The Ultimate Knowledge

Operation Executive

15 March 2022

25

Previous Employer 2

Cogent E Services

Quality Analyst

2 July
2019

10

If Selected, how much time do you need
to join?

30 days

Please briefly
describe your work experience specifically in Quality?

I usually
start my day by briefing the associates about the latest process updates
followed by sharing briefing report. Sharing quality dashboard with the team.
Doing audits of the associates and sharing feedback with them. Also used to
share audit observation with the team by EOD.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

As far as this situation is concerned, I wanted to share my
experience wherein few associates of my team were lacking to achieve the desired
score due to their sentence formation/ paraphrasing (one of the parameter) miss.
The entire performance of the team was based on the individual performance of
these few associates. In this situation, I shared enough of the feedback with
the associates also groomed them about the grammar part and helped them out with
the real case scenarios. With all these efforts was able to track them on the
desired path.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Providing
resolution to the customer deals with good customer service wherein providing
timely resolution to the customer deals with great customer service. Great
customer service also comprises of treatment given to the customer,
understanding of customer query/ pain and assuring the customer about delivering
the best of the services.

What according to you makes you a
good candidate for this position?

As far as my experience is
concerned, I believe in delivering the quality service to the organisation.
Conducting and organising the things with complete discipline in order to ensure
the smooth work environment.

On a scale of 1 - 5 please rate your
fluency in spoken English

5