Subject: Tech Support Candidate - Rishap Madaan
From: Rishap Madaan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Aug 2022 09:31:23 -0400

| | Tech Support Test

Name | Rishap Madaan
E-mail | [email-masked]
Phone Number | (91) 987862133
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Quality

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pharmeasy Surgicare | Quality Analyst | Na | 48000
Previous Employer 1 | Concentrix | Temp qa | 28 March | Na
Previous Employer 2 | Mattsen Kumar | Quality Analyst | June | Na

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Refresh the page.
2. Make sure JavaScript is enabled.
3. Make sure Cookies are enabled.
4. Clear cache and cookies.
5. Make sure web browser is up to date.
6. Restart web browser.
7. Try a different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open Bluetooth.
2. Tap pair new device.
3. Tap the name of the Bluetooth device I want to pair.
4. Follow on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | My years of experience in QA field helps the organization for the smooth flow. I'm having the experience of setting the QA parameters as I'm working with the organization where I set all the QA parameters. As of now I'm handling the team of 2 QA's and almost 60 agents team.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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