Subject: Trainer Candidate - Bidipta Dutta Bidipta
From: Bidipta Dutta Bidipta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Aug 2022 07:20:36 -0400

Tech Support
Test

Name

Bidipta
Dutta Bidipta

E-mail

[email-masked]

Phone Number

(+91) 8420208263

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

I need to relocate

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Taskus

Tl

June'22

38k

Previous Employer 1

Teleperformance

AM QA

Sep'21

34k

Previous Employer 2

Concentrix

Cce

Oct'2017

-

If Selected, how much
time do you need to join?

Immediate joiner

Please briefly describe your work experience specifically in
Quality?

Managing a team of 10 QAs, WBR,MBR,QBR. Client
calibrations, quality dashboard, QA score card etc

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

There was a time when our process was going through a very
difficult situation with regards to the quality audits done by the client as the
scores were not nearly even the same as internal audit score. After a lot of
analysis,rca and drill downs we came to know that the client audits were
actually not completely right. Then we discussed the same with the client and
introduced cross check audits or rebuttals and got this situation
fixed.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

The
difference between Good and great customer service is same as a passive rating
and a straight promoter. Good service means we were able to help or sort out the
issue however a great service offers a "WOW" experience which is memorable for
the customer with a personal touch.

What according to
you makes you a good candidate for this position?

My
experience in this field, my capacity to learn things quickly and my immediate
presence of my to handle any situation makes me stand out.

On a
scale of 1 - 5 please rate your fluency in spoken English

5