Subject: Trainer Candidate - Pratima Pandey
From: Pratima Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Aug 2022 04:59:48 -0400

Tech Support
Test

Name

Pratima
Pandey

E-mail

[email-masked]

Phone Number

(91) 8429814077

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Greater Noida

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro

Quality analyst

Completed

30,000

Previous Employer 1

Tech M

Quality analyst

Completed

20,000

Previous Employer 2

If Selected, how much time do you need
to join?

Immediate joiner

Please briefly
describe your work experience specifically in Quality?

I am
auditing all the calls, sharing real time feedback

Taking quality session.

Taking refresher seasion and training session.

Preparing excel sheet of Quality audit

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Nothing like that

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good listener

What according to
you makes you a good candidate for this position?

Having
good communication skills

Obedient to their roles and responsibilities

On a scale of 1 - 5
please rate your fluency in spoken English

4