Subject: Trainer Candidate - Kajal Kumari
From: Kajal Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Aug 2022 04:57:12 -0400

| | Tech Support Test

Name | Kajal Kumari
E-mail | [email-masked]
Phone Number | (+91) 7050447374
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Spinny | Process & Product Trainer | 7th Sept 2022 | 36000
Previous Employer 1 | Teleperformance | Technical Advisor | March 2021 | 32000
Previous Employer 2 | Acko Drive | Car Consultant | JANUARY 2021 | 26000

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in Quality? | Demonstrating the product and process oriented session auditing the calls and preparing the report for further areas of improvement to be implemented in the training session.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

The most difficult situation was - Implementing quality parameters as base structure of call flow or business line in order to sell or promote anything rather than keeping only sales driven mindset.
Implementation phases was very challenging but the outcome resulted to believe the fact that quality is the major area where public prefer to invest and getting a better peace of mind in any buying process.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service
The Service that gives assurance that the work or the problem will be solved.
Great Customer Service-
The Service of solving the situation on immediate basis for each and every Customer.

What according to you makes you a good candidate for this position? | Determination and Dedication towards my work and consistency is most important in the job in order to do better by passing days.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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