Subject: Trainer Candidate - Jayati Gangal
From: Jayati Gangal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Aug 2022 03:50:40 -0400

Tech Support
Test

Name

Jayati
Gangal

E-mail

[email-masked]

Phone Number

(91) 8005843559

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Concentrix

Senior
Representative

13 August 2022

33,000

Previous
Employer 2

Cognizant

Analyst- Operations

15 August 2021

23,000

If Selected, how much time do you need
to join?

5 days

Please briefly
describe your work experience specifically in Quality?

I have
worked as a senior representative in my previous firm and I am an active learner
when it comes to process learning. I like to gain in depth knowledge about the
kind of expectations the company and clients has. Also, I have a sincere
attitude that helps me in finding out the pros and cons of the work.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

I would like to prove my abilities at work. I have a
competitive mindset when it comes to meeting target.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

The listening and empathy skills. The ability to
turn good to great is where you really need to acknowledge the customer.

What according to you makes you a good candidate
for this position?

I am not only hardworking but also smart working.
I analyse my work before going ahead.

On a scale of 1 - 5
please rate your fluency in spoken English

5