Subject: Trainer Candidate - Hina Shukla
From: Hina Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Aug 2022 08:45:40 -0400

Tech Support
Test

Name

Hina Shukla

E-mail

[email-masked]

Phone Number

(91) 8800493271

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Hewlett Packard

Account
delivery Manager

26 January 2016

50000

Previous
Employer 2

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in Quality?

Maintained certification and training to ensure high quality
services rendered to the clients.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

The toughest part of the job is definitely dealing with
certain clients. When they give our company representatives a hard time, doing
our job becomes tough. On the other hand, when you get a great client, and
develop a strong relationship with them, it is probably the most rewarding parts
of the work.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service will get the problem solved eventually. Great customer service
reps will get it solved immediately, doing everything they can to remedy the
problem at hand.

What according to you makes you a
good candidate for this position?

my dedication to going above
and beyond in a job. I am committed to learning any new skills on my own to
succeed in this role.

On a scale of 1 - 5 please rate your
fluency in spoken English

4