Subject: Trainer Candidate - Vinay Godara
From: Vinay Godara <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 21 Aug 2022 18:04:48 -0400

| | Tech Support Test

Name | Vinay Godara
E-mail | [email-masked]
Phone Number | (91) 9829663159
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaipur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Teleperformance | Quality Analyst | 29/11/2021 | 28000
Previous Employer 2 | Concentrix | Lead Training and Quality | 12/05/2022 | 38000

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in Quality? | I have vast experience handling different tasks in Quality for regular work as well as new projects. Best part is meeting standards and exceeding expectations.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | I have sufficient experience to understand the work and culture necessary to thrive as well as know the means and methods of promoting toxic culture. Proper channelisation of information and instructions is necessary. To perform tasks in time as per the standards is achieved by teamwork and for same proper communication is required. You need to be on your toes but should also be looking for to and fro of ideas. Keeping channels open and providing right enviornment makes a team work in harmony. Synchronisation would be achieved with the help of keeping channels open. Making best of the available resources could be done using proper potential and for same it becomes important to allow people to share ideas. When you allow people to share ideas you also open a window for constructive critisism. Making best of it is always fruitful and makes the team as well as stand out. To cherish the potential it is compulsory to have communication at its stronger side. People with clarity in mind will give their best. A person with right information will act right. Timely delivery of information would help eradicate miss if there is any as well as help improve the efficiency. It becomes much of advantage to have a big pool of ideas to choose from. Also a good leader always keeps his/her ears open to have people speak to him/her. People with free mind will give better performance in all aspects which will increase the profitability and improvement in ROI as well. To have a greater reach it becomes inevitable to keep communication channels limited or biased or partial. More strength to an organisation is received from better and proper communication between the employees. The communication should have no restrictions in its flow. It could be either upward as well as downward or either of the two. Better reach of organisational objectives could be achieved by right communication among peers. Hence it is important to keep communication among priority to nullify any challenge occurred in present or expected to ride along in the future.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service will be focused on fulfilling the needs spoken but great customer service is all about understanding what is not even spoken and working to compliment same.
What according to you makes you a good candidate for this position? | My knowledge, skills, experience and ready to learn attitude.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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