Subject: Trainer Candidate - Ankit Maurya
From: Ankit Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Aug 2022 15:25:06 -0400

Tech Support
Test

Name

Ankit
Maurya

E-mail

[email-masked]

Phone Number

(91) 8009002750

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Lucknow

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Aegis ltd

Quality lead

22000

Previous
Employer 1

Hcl technologies

CSE

Sep, 2018

15000

Previous Employer 2

Aegis ltd

CSE

October,2016

9000

If Selected, how much
time do you need to join?

30

Please briefly
describe your work experience specifically in Quality?

Preparing
DQR (Daily quality report)

Managing audit target defined by client with available QAs

Tracking 100% feedback coverage and mapping feedback efficacy

Conducting compliance check on SLA targets defined by client

Conducting TTQ and ATA

Conduct dip checks

RCA

QA attrition and shrinkage

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Never faced any challenge, all reports which are required at
the time of review were updated daily so there was no challenge in collating
data for review or sharing MTDs

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is where associate assist user with
standard SOP with good communication on other hand great customer service is
where associate goes extra mile to help user with their intelligence and think
of ways to solve problems which normal SOP does not provide

What
according to you makes you a good candidate for this position?

A good candidate for this position is who is tenure in quality
and possess good work experience with practical knowledge

On a
scale of 1 - 5 please rate your fluency in spoken English

4