Subject: Trainer Candidate - Mohit Yadav
From: Mohit Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Aug 2022 02:21:41 -0400

| | Tech Support Test

Name | Mohit Yadav
E-mail | [email-masked]
Phone Number | (201301) 9267957121
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | byjus | BDA | 01/08/2022 | 54733
Previous Employer 1 | sperry plast limited | quality engineer | 13/09/2021 | 16850
Previous Employer 2 | sargodha plast | quality engineer | 16/02/2021 | 15000

If Selected, how much time do you need to join? | immediate join
Please briefly describe your work experience specifically in Quality? | i have 4 years of experience in quality department . industries such as LG , samsung  india, harley devidson honda car , these are  the customers which i can handle the products like manufacturing components. and maintain the documents related to quality.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Great customer service means following best practices like valuing customers' time, having a pleasant attitude, and providing knowledgeable and resourceful resources, but that you also take things a step further to exceed — rather than just meet — expectations.

Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.

What according to you makes you a good candidate for this position?

i am quick learner.
i am attention to any detail and  will listen to calls and monitoring the customer service of your organization.
I am Analytical to collecting good information if it’s not used to improve and correct customer service.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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