Subject: Trainer Candidate - Himangni Chauhan
From: Himangni Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Aug 2022 02:09:14 -0400

Tech Support
Test

Name

Himangni
Chauhan

E-mail

[email-masked]

Phone Number

(110092) 9891008581

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Teleperformace

QA

3 july
2022

32k

Previous Employer 2

Concentrix

QA

7dec
2021

30k

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in Quality?

Auditing
calls ... providing feedback...RCA

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

..

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Great cx service is when the cx is delighted by the service
provided to him with proper assistance.

What according to
you makes you a good candidate for this position?

I am
quick learner and thinks out of the box .

On a scale of 1 - 5
please rate your fluency in spoken English

4