Subject: Trainer Candidate - Nitish Kaushik
From: Nitish Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Aug 2022 02:40:58 -0400

| | Tech Support Test

Name | Nitish Kaushik
E-mail | [email-masked]
Phone Number | (091) 9999085049
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix india pvt ltd | Quality analyst | | 28000
Previous Employer 1 | Zomato india pvt ltd | Assosciate | 9sept 2019 | 30000
Previous Employer 2 | Mattsenkumar pvt ltd | Quality analyst | 3dec 2018 | 18000

If Selected, how much time do you need to join? | 1month
Please briefly describe your work experience specifically in Quality? | In att process audit calls, chats and fill form and give feedback in sheet encrypted format.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Quality score for site dips and as per guidance and support from manager and support things started working.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | We give resolution in first go and minimum time is good customer experience and to give correct and complete resolution and further guidance customer need not to give callback again for same is great and he gets more value for his time and money.
What according to you makes you a good candidate for this position? | I have knowledge and more than 4 years of experience in quality domain and total more than 5yrs in bio and also works in ms-excel to create report abd analys the details.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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