Subject: Trainer Candidate - Khursheed Abbas
From: Khursheed Abbas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Aug 2022 01:45:13 -0400

| | Tech Support Test

Name | Khursheed Abbas
E-mail | [email-masked]
Phone Number | (91) 8700462901
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sbi card | Trainer | | 32000
Previous Employer 1 | Boss corporation | Department Manager | 2020 | 24000
Previous Employer 2 | Vishal mega mart | Supervisor | 2016 | 20000

If Selected, how much time do you need to join? | 5 Days

Please briefly describe your work experience specifically in Quality?

I was taking care about product policy Grooming part of Branch relationship excutive
Pitching of product with Quality and rules
Proper proper paper work with policy

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Most difficult situation is when employee is not interested to work still working little hard to manage but not impossible

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer is like ready to understand

Great customer ready to buy know everything

What according to you makes you a good candidate for this position?

Who has confidence
Proactive
Knowledge
Interpersonal skills
Motivated

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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