Subject: Trainer Candidate - Megha Gupta Megha
From: Megha Gupta Megha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Aug 2022 01:11:47 -0400

| | Tech Support Test

Name | Megha Gupta Megha
E-mail | [email-masked]
Phone Number | (91) 9999065739
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohini delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Lifeworks | Senior Analyst | 0 | 23
Previous Employer 1 | Wipro | Associate | 31/03/2021 | 18
Previous Employer 2 | Digivation | Intern | 01/09/2020 | 10

If Selected, how much time do you need to join? | 1 month

Please briefly describe your work experience specifically in Quality?

Working for wealth and health service in Case management team for the company clients by maintaing quality in processing.
Providing training to new hires. Maintaing system integrity and security. Managing TAT and SLAs.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Giving the team simple and clear direction, when team is given complex and poorly outlined directions this could lead to mismanagement and teaming missing the marks. Inspiring the team and acknowledging them for there hard work by identifying and utilising each team members strength and knowledge. By creating a plan for improvement like cross training or delegating difficult task could help them demonstrate their capability as an individual and also as a team. And also by giving the team reward and praises for their effort which could be a real booster for them.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good  customer service  reps will get the problem  solved them eventually. Great customer service reps will get it solved immediately, doing ever They can to remedy the problem at hand
What according to you makes you a good candidate for this position? | I have an experience with new hire by teaching them about the process and maintaining the quality of the process as this is the key skill which is required as per the job description.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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