Subject: Trainer Candidate - Rajan Dubey
From: Rajan Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Aug 2022 01:11:43 -0400

| | Tech Support Test

Name | Rajan Dubey
E-mail | [email-masked]
Phone Number | (110066) 9811287076
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Ashok Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Senior quality analyst | Still working | 19500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 days

Please briefly describe your work experience specifically in Quality?

Auditing calls and sharing the valuable feedback with the advisors

Preparing reports like CQ Dashboard, feedback compliance tracker, IVR compliance report, Dip check compliance report, Calibration variance report.

Leading calibration with the client and internal stale holders

Preparing TNI and sharing the same with training team so they can arrange refresher sessions for the advisors

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | For me everything is manageable, you just need to find out the main cause of the situation and then come up with some solution to resolve the issue. There is nothing which cannot be managed with proper planning and execution.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is just meeting the expectations of the customer.

But a great a customer service is building a good relationship with your customers. Thanking the customer and promoting a positive, and helpful environment and this will ensure they leave with a great impression.

What according to you makes you a good candidate for this position?

I am having the required experience for the job role and along with the skill set to handle the work.
Ready to accept challenges and also having the unique skill of working in pressure situations as well.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |