Subject: Trainer Candidate - Pradeep Kalra
From: Pradeep Kalra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Aug 2022 01:03:19 -0400

Tech Support
Test

Name

Pradeep
Kalra

E-mail

[email-masked]

Phone Number

(91) 9871584859

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Kasturba Nagar, Shahdara Delhi

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Accenture

Content reviewer

29 august 2022

33800

Previous Employer 1

Webhelp

Content reviewer

March
2021

20500

Previous Employer 2

If Selected, how much time do you need
to join?

Immediate

Please briefly
describe your work experience specifically in Quality?

I used to
collect the data and reviewer the cases then i jsed to make the sheet and share
with my seniors for supervision. I also used to do other things like assisting
others on diplomatic langt cases.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

In my last organization there were few cases when most of
agents were taging wrong policy on same cases. In that case one of my colleague
and me arrange the sheet of those cases  along with accurate policy and share
to our seniors. After getting the approval we Dicribed those cases in team meet.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

A good
customer service is that service in which agent just provide the required
information.

A great customer service is that service in which agent not just provide full
information but also use his/her polite speaking skills  in proper manner.

What according to you makes you a good candidate
for this position?

•I am dedicated to my work, I have good
knowledge of 4 different languages Eng, Hin, French and Punjabi.

• I have team building quality and I have good experience of explaining the
process and policy.

On a scale of 1 - 5 please rate your
fluency in spoken English

5