Subject: Arabic Language Test - Laith Almohamd
From: Laith Almohamd <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Aug 2022 09:36:42 -0400

Foreign Language
Screening Test

Name

Laith
Almohamd     /  (0091) 8148863469
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello (cx
name)

Thank you for getting in touch with us .

We do apologise for the inconvenience caused to you .

As we have updated from our courier team , team tried to contact you on your
address but it was not correct.

In order of that please share your full current address (home number, street ,
area and city ) with google map that we can do the needful

We appreciate your cooperation and patience.

Your friend

…team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Dear Customer

Thank you for contacting us and giving us opportunity to serve you !

We sincerely apologise for the situation you have gone through !

Please share pictures which clarify the exact issue with item with short video
that  that we can check the matter with concerned team and get back to you with
resolution.

We are looking forward to hearing from you

Your family

…team