Subject: Trainer Candidate - FATIMA MEHAJABEEN
From: FATIMA MEHAJABEEN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Aug 2022 07:28:03 -0400

| | Tech Support Test

Name | FATIMA MEHAJABEEN
E-mail | [email-masked]
Phone Number | (560097) 9632143502
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bangalore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Flipkart | Senior Executive -Operation | 31st August 22 | 27
Previous Employer 1 | AEGIS | Senior Executive -Operation | 31st December 21 | 25
Previous Employer 2 | Startek | Senior Executive -Operation | 1st March 21 | 25

If Selected, how much time do you need to join? | 10

Please briefly describe your work experience specifically in Quality?

Outstanding communication and interpersonal skills.
➢ Persuasive, emphatic with good problem-solving skills.
➢ Ability to deal with external and internal customer support in a professional manner.
➢ Ability to adapt to new processes in limited time frame.
➢ Multi-tasking skills and ability to work under pressure.
➢ Understanding Business needs and always maintaining the business standards.
Proactive.
➢ Persuasive in handling customers/clients in chats or emails.
➢ Excellent team player and strongly follow the concept to learn & grow together as a team
rather than as an individual.
➢ Excellent training skills.
➢ Quick learning skills.
➢ Best in analyzing frauds with their accounts.
➢ Adding on points for unique results based on working scenarios.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

Customer Support Executive
Fraud and Risk Management

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good customer services is giving good services giving to the customer in difficulties by resolving to customer issue.
speaking directly listen to customer   fixing customer problem

great customer service is clear process and customer experience strategy giving product in lowest prices for good and profit for company

What according to you makes you a good candidate for this position? | because i will understand  customer issue solve it with polity calmly  when there are irate
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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