Subject: Trainer Candidate - Akhilesh Tripathi
From: Akhilesh Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Aug 2022 06:24:43 -0400

| | Tech Support Test

Name | Akhilesh Tripathi
E-mail | [email-masked]
Phone Number | (+91) 8400018059
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 62

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix Daksh services limited | Sr. Representative | 12/08/2022 | 32000
Previous Employer 1 | eClerx services limited | Analyst | 30/09/2021 | 22000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in Quality? | In quality we need to check the agents quality score by performing the quality audit on different parameters
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | The most difficult part is to make a team productive in every part also help your teammates so that they will work according to their potential
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The difference between good and great customer service is Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand
What according to you makes you a good candidate for this position? | I have all the necessary required skills for this position such as team leading and team management
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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