Subject: Trainer Candidate - Vishal Gupta
From: Vishal Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Aug 2022 09:39:09 -0400

Tech Support
Test

Name

Vishal
Gupta

E-mail

[email-masked]

Phone Number

(201306) 9958217909

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

NOIDA

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech Mahindra ltd

Sr. Quality Associate

30

27000

Previous Employer 1

Previous
Employer 2

If Selected, how much time do you need
to join?

30

Please briefly describe your work
experience specifically in Quality?

Tracking BAU
Governance,Maintaning Daily Hygiene Audit Dashboard,Updating ZT Tracker and CEO
Esclations,Preparing OJT Dashboard,Preparing ATA and Repeatability Audit Weekly
and Monthly.

Additional knowledge- QSL

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Working in a Quality team like a Piller of a strength
structure Organization where QA's Core job is to Auditing the BAU and OJT
audit's if there is a freshee hired.

So, during boom period of Business i've to managed the Audits in such a way so
that daily audits wouldn't hampered so minimixing the risk and covering daily
audits or few audita more than the targates defined.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good Customer Service- If customer is happy with
the products or fullfilled his expectation is call Good customer service.

Great Customer Service- Providing services on time with Good or Genuine products
and also providing attractive Offers or Seasonal offer keeping excellents
Customer satisfaction will be counted as Great Customer Service.

What
according to you makes you a good candidate for this position?

Team Player, Self Motivated, Goal oriented person and ability
to learn thing Quickly.

On a scale of 1 - 5 please rate your
fluency in spoken English

4