Subject: Trainer Candidate - Divyanshu Maheshwari
From: Divyanshu Maheshwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Aug 2022 01:41:11 -0400

| | Tech Support Test

Name | Divyanshu Maheshwari
E-mail | [email-masked]
Phone Number | (91) 9315354188
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chandni Chowk

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Shree traders | Stock Operating and Purchase manager | | 30000
Previous Employer 2 | Shyam Marketing | Owner | | 35000

If Selected, how much time do you need to join? | 7 Days

Please briefly describe your work experience specifically in Quality?

Currently working as a stock operator and purchase manager

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The basic difference between good and great customer service is the level of satisfaction the customer gets after contacting you .
Anyone can give good customer service but it will be called great when the customer is fully satisfied and he/she does not have any doubts about the query raised

What according to you makes you a good candidate for this position?

Good communication skills
Understanding
Cooperative in nature
Have Patience enough to understand the problem completely then provide solution

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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