Subject: Trainer Candidate - Neha singh Neha
From: Neha singh Neha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Aug 2022 03:07:30 -0400

| | Tech Support Test

Name | Neha singh Neha
E-mail | [email-masked]
Phone Number | (201206) 8979577674
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Muradnagar ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in Quality? | NA
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | As a manager we have a key role that we have to be a multi tasking and have a potential to lead our team proficiently .a manager is a good leader itself capable to solve hurdle in the path of the team and the organization.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me , a good customer service reps will get the problem solved eventually whereas the great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand of customer.
What according to you makes you a good candidate for this position? | Candidate that promoting a positive, helpful and friendly environment will be suited for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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