Subject: Trainer Candidate - Vikas Malhotta Vikas
From: Vikas Malhotta Vikas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Aug 2022 03:05:05 -0400

| | Tech Support Test

Name | Vikas Malhotta Vikas
E-mail | [email-masked]
Phone Number | (+91) 8368712540
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohini Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | R1rcm | Sr analyst | 1mont notice period | 31500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30daya
Please briefly describe your work experience specifically in Quality? | I have been working with international and domestic bpi from last 3.5years
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | In my opinion to improve quality of the team a daily refresher training session of 30min should be provided to all team mates in which we can cover all the important updates and point out the common trends which are going. One on one feedback should be provided to each user once every month in whcih we can discuss their individual quality and can discuss how he can improve it. Feedback session should be there in which any user has been marked any error. We can discuss what is the cause of that error and how can he or she improve it.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The difference between good costumer service and exceptional costumer service is making sure that your costumer that you are assisting at that time particular time is  satisfied with your assistance as they can possibly be during the entire interaction and they feel as though they have your undivided attention the whole time and you did everything you could to assist them during the entire time with  courtesy . They will be pleased with the care you took to assist them with and will more than likely look for you the next time they need help when they are conducting business in your place of work .
What according to you makes you a good candidate for this position? | According to me for this position a good candidate will be somone who has hands on experience in both domestic and international bpo as someone who has worked in both domestic and international has the knowledge about customer service and how we can improve minor mistakes which he has faced while working .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |