Subject: Tech Support Candidate - Ilyas Ahmad
From: Ilyas Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Aug 2022 12:42:03 -0400

Tech Support
Test

Name

Ilyas
Ahmad

E-mail

[email-masked]

Phone Number

(91) 7006407612

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Kulgam

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Cloud IT Solutions

Technical Support Executive

Nov
2022

33000

Previous Employer 1

UnosisTech Stinagar

Technical
Support Executive

Dec 2016

27000

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check the Internet Connection.

Try opening other website like Google.com

See if I have typed the address correctly and check if ndtv com is working on
anyother device

Open a cached version from run(hh h)

Disable Add-Ons and Other Interfering Software

Try different dns

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Swipe down
from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate
for customer service or technical support job?

Good
Communication and interpersonal skills, customer focus, approach and engage, be
polite and a good listener.

On a scale of 1 - 5 please rate your
fluency in spoken English

5