Subject: Trainer Candidate - Shikha Gupta
From: Shikha Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Aug 2022 03:23:34 -0400

| | Tech Support Test

Name | Shikha Gupta
E-mail | [email-masked]
Phone Number | (+91) 8375963248
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NEW DELHI

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Provana pvt ltd | Senior Process Expert | | 24990
Previous Employer 1 | Concentrix Pvt Ltd | Customer representative | Feb 2019 | 16000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in Quality? | Audit calls for USA based client. It is collections call. Provide feedback through emails. Manage team of people for training.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | I was hired in Provana for some specific client which was messed at that time,when i started working on that client, I got many feedbacks for my work, but when i started giving feedbacks for the collectors it get stable and client also send Bravo reward for my work and me. So this was my great experience slowly I learnt and make the client stable.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service I think a agent only provide solution according to the script but the great customer service can be if the customer is happy with the resolution and satisfying.
What according to you makes you a good candidate for this position? | It is not overconfidence but i think I can manage in any environment and can work with my 100percent efforts, I think this is my quality.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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