Subject: Trainer Candidate - Gurpreet Singh
From: Gurpreet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Aug 2022 04:59:22 -0400

Tech Support
Test

Name

Gurpreet
Singh

E-mail

[email-masked]

Phone Number

(91) 9873260302

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Kalkaji

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Refer Loan

Process trainer

Immediate

32K

Previous Employer 1

Q Conneqt

Process trainer

March'22

33K

Previous Employer 2

If Selected, how much time do you need
to join?

Immediate

Please briefly
describe your work experience specifically in Quality?

It's been
9 years I am in BPO industry. 6 years in Quality Domain and 2+ years in training
Domain

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Most importantly, I was majorly concerned about how to analyse
and work on the C-Sat and NPS. Then, I started analysing the same via ACPT. It's
give me aclear picture about deep holes and hurdles and Accordingly we tried to
change the light policies so that goodwill can be maintained accordingly. Also,.
I worked on soft skill factors, phone etiquettes, dashboard release, performance
reviews, PKT, Dip Check etc

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good means the services lies on neutral factor however great
comes under WOW factor which includes good PK with expected soft
skills

What according to you makes you a good candidate
for this position?

It's been a long time I am in the same industry
and polished my skills effectively.

On a scale of 1 - 5
please rate your fluency in spoken English

4