Subject: Trainer Candidate - Aman Kumar
From: Aman Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Aug 2022 05:53:42 -0400

| | Tech Support Test

Name | Aman Kumar
E-mail | [email-masked]
Phone Number | (121003) 9582480448
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jairaj ancillaries pvt.ltd. | Quality engineer | Currently working | 17500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 days

Please briefly describe your work experience specifically in Quality?

❖ Daily Morning meeting and follow up work instruction.
❖ To ensure smooth running and upkeep of all Equipment.
❖ To attend & find out root cause of daily break down to avoid reoccurrence.
❖ Daily setup of all machines and petrolling.
❖ .Track record of continuous development and improvement of various kaizen activities in machine shop.
❖ Check all Control plan and 4M Change.
❖ Continuous improvement in shop up time by various modification & Kaizens
❖ Daily Monitoring of Dispatches plan.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

Continuous improvement in shop  up time by various modification & Kaizens.
Timely checked line process reduce the rejection.
Given proper training to operator & process engineer.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1-No rejection to the customer end & zero ppm.
2-good communication to the customers.
3-timely dispatching all customers producet.

What according to you makes you a good candidate for this position? | Yes i am good candidate
On a scale of 1 - 5 please rate your fluency in spoken English | 2

| |