Subject: Trainer Candidate - Nigamesh Ray
From: Nigamesh Ray <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Aug 2022 03:57:28 -0400

| | Tech Support Test

Name | Nigamesh Ray
E-mail | [email-masked]
Phone Number | (89062) 54393
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | durgapur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dxc | Service desk | Still working | 45000
Previous Employer 1 | Unisys | Service desk | 9.9.22 | 32000
Previous Employer 2 | Teleperformance | Customer service | 13.8.21 | 21000

If Selected, how much time do you need to join? | 15
Please briefly describe your work experience specifically in Quality? | Scoring interaction on parameters and providing feedbacks
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Handling escalations from client
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Providing resolution is a good customer service. A great customer service is going the extra mile to bring a smile on customer's face.
What according to you makes you a good candidate for this position? | My extensive knowledge in customer
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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