Subject: Tech Support Candidate - karan sharma
From: karan sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Aug 2022 07:09:33 -0400

| | Tech Support Test

Name | karan sharma
E-mail | [email-masked]
Phone Number | (95997) 57625
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Azure basics

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Customer service representative | 2 September 2022 | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first i will check if the website is down for everyone or just for me If it is only for me then I'll make sure that my internet connection is good and if it is fine then i will restart my device because Many basic problems can be solved simply by restarting your device.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | At First, you need to turn ON the Bluetooth of your mobile phone and make sure the bluetooth speaker is ON as well  and then on your mobile phone search for available devices, you'll see the Bluetooth speaker name there and then you can connect to that speaker
What according to you makes you a good candidate for customer service or technical support job? | A candidate should be calm and patient throughout the call and provide the best suitable resolution on the same call. Make sure we are giving empathy statements over the call whenever necessary.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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