Subject: Trainer Candidate - Mrityunjay Pathak
From: Mrityunjay Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Aug 2022 03:39:55 -0400

| | Tech Support Test

Name | Mrityunjay Pathak
E-mail | [email-masked]
Phone Number | (91) 7784838620
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TIAA | Analyst | Currently working | 50000
Previous Employer 1 | Tvs logestic services limited | Coordinator | March 2018 | 14500
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 3 months

Please briefly describe your work experience specifically in Quality?

Involves identifying and verifying customer and logged their
complaints.
• Verifying, analyzing, reviewing, and processing the relevant information and
documents. Always deliver error free clear Title.
• Responding accurately and timely to all the Queries that come across on a
daily basis.
• Working with Proficiency in excels for driving out daily reports.
• Researching with the help of multiple resources and solve given problems
issues.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Better reviews. Happy, loyal customers leave positive reviews, which encourage others to engage with your business. 5-star reviews can help your business attract new customers through word of mouth alone.
What according to you makes you a good candidate for this position? | You are fit for the job and capable of delivering excellent results. You possess skills that are unique, and likely unteachable, which makes you an above average candidate. You'll be an asset to the company and a perfect fit for the team.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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