Subject: Trainer Candidate - Lokesh Kumar
From: Lokesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Aug 2022 01:43:50 -0400

| | Tech Support Test

Name | Lokesh Kumar
E-mail | [email-masked]
Phone Number | (301411) 362268
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rajasthan

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Surin automotive | Incoming quality engineer | | 24000
Previous Employer 1 | MNR AUTOMOTIVE | Quality engineer | | 20000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | One month
Please briefly describe your work experience specifically in Quality? | Responsible to assure the quality on the raw materials working side by side with our Supplier´s together we make the highest Quality on our Surin automotive.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Basically no any most difficult sistation face by because every member of my quality team supports me. But one difficult situation face at time of rejection parts make by production team in large quantities that time new manpower are join  and this manpower not know about quality standard an CTQ area and I give to training to initial and reduce the customer PPM.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means we give to better accuracy. And better customer service means we give better service in minimum cost and within in time according to customer.
What according to you makes you a good candidate for this position? | Because I give to my best of my whole experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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