Subject: Tech Support Candidate - Ankit mishra
From: Ankit mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Aug 2022 13:25:40 -0400

| | Tech Support Test

Name | Ankit mishra
E-mail | [email-masked]
Phone Number | (+91) 9651729394
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mirzapur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Technical portal

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Orbit | UPSDC | Orbit | 12000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Website the refresh and the cheak the issue in browser in error of a computer user. The issue are browser in website in logical order to troubleshoot the problem in solve the issue in browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | The bluetooth connect step 1-The bluetooth device is on.2-and search the device. 3-pairing the device .4- connected the device.

What according to you makes you a good candidate for customer service or technical support job?

For us, customer service is a respected and well-respected job in the world.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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